Return & Refund Policy

At Franklin Woodcraft, customer satisfaction is important to us. Please review our return and refund policy before placing your order.

Returns

Due to the handcrafted nature of our products, we do not accept returns for change of mind, incorrect purchases, or personal preferences after an order has been placed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the damage so we can review the issue and provide a suitable solution.

Refunds

Refunds are only offered for items that arrive damaged, defective, or significantly different from the product ordered. Approved refunds will be processed back to the original payment method.

Order Cancellations

Orders may only be canceled before production or processing has begun. Once an order has entered production, it cannot be canceled.

Contact Us

If you have any questions regarding your order, please contact us at:

📧 franklinwoodcraft@outlook.com

We aim to respond to all inquiries as quickly as possible and appreciate your support of our handcrafted products. 🇺🇸